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If your order contains any pre-order item(s), we wait until all of your items become available before we ship out the order. This is a way for us to ensure we are making less of a carbon footprint and allowing us to get all of the items to you at once. We understand the current experience isn't ideal and are actively working on a long-term solution to improve our AI forecasting model so you won’t even feel the lag!
Keeping this in mind, please double check the estimated shipping dates under each item that you’ve ordered. You can find this information in the Shipping Dates section on each item's page. This will let you know when your item is estimated to ship from our warehouse.
P.S. If your order somehow gets shipped separately and you'd like to make initiate a return, please wait until your entire order arrives. The 14-day return begins once the second half of your order is delivered.
We know, pre-ordering? That’s so unconventional. But we want to make the impossible possible; by normalizing pre-order models we can help the fashion industry stay trendy while not killing the planet. Better yet, our pre-order model relies on you! We involve you in deciding what to produce — and how much of it — but this also means we only keep a small number of every style in stock, to ensure we don’t have pieces that go to waste.
Please send us an email at email@example.com to share your interest! We’d love to hear from you!
Cider is a global company with teams all over the world in places such as London, Guangzhou, Brisbane, Medellín and New York.
Our innovative pre-order model allows us to produce inventory in smaller batches, cut down on waste, and control our margins so that we can keep our prices affordable. It also helps us maintain our close connection with our customer base and the trends they are excited by.
Our clothing is manufactured in Guangzhou, China. (Ya. We know. China?! There are great factories with top notch craftspeople that do amazing work in China, too.) The high-skill garment factory workers who produce our clothing make 4-5x the minimum wage. We set very strict standards such as sizing standardization and quality inspection and our quality team visits the factories every two weeks.
We believe that every size is beautiful. Through our pre-order model we are able to offer extended sizes for select styles, and are committed to continue our efforts around this as we grow. You can now find hundreds of styles up to 2XL on our site/app.
To reach us, click the buttons on top of the page. Or send an email to firstname.lastname@example.org.